Gorgias
Paid
A help desk for e-commerce brands with an AI agent that handles orders, returns and shopper questions.
All tools
Sierra
Customer Support
Paid
Conversational AI agents for customer experience, built by industry veterans for large brands.
About Sierra
Sierra provides AI agents that talk to customers on behalf of a company, handling tasks such as returns, plan changes and account questions. The agents connect to internal systems to take real actions, and they follow a brand's policies.
The platform includes tools for designing, testing and monitoring agents, and a focus on safe behavior with human handoff when needed. It supports chat and voice.
Sierra is sold to enterprises with outcome-based and custom pricing. It targets large consumer brands.
Standout features
- Customer-facing AI agents
- System actions
- Policy adherence
- Chat and voice
- Testing and monitoring
- Human handoff
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