Gorgias
Paid
A help desk for e-commerce brands with an AI agent that handles orders, returns and shopper questions.
All tools
Decagon
Customer Support
Paid
Enterprise conversational AI agents that handle customer support with a company's own rules and tone.
About Decagon
Decagon builds AI support agents for companies with demanding customers. The agents follow business logic written in natural language, take actions in backend systems and speak in the brand's voice across chat, email and phone.
A dashboard lets teams monitor quality, see insights from conversations and tune how the agent behaves. Customers include fast-growing consumer and software brands.
Decagon is sold to enterprises with custom pricing. It targets teams that want deep automation, not just FAQ answers.
Standout features
- Rule-following AI agents
- Backend actions
- Chat email and voice
- Quality monitoring
- Conversation insights
- Brand voice control
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