Forethought
Paid
AI for support teams: autonomous agents, ticket triage and agent assist inside your help desk.
All tools
Gorgias
A help desk for e-commerce brands with an AI agent that handles orders, returns and shopper questions.
About Gorgias
Gorgias is a customer support platform built for online stores. It connects to Shopify, BigCommerce and Magento so agents can see order details and take actions like refunds or edits right inside a ticket.
Its AI Agent answers common shopper questions, tracks orders and suggests products, and automation rules route and tag tickets. It brings email, chat, social and phone into one inbox.
Gorgias has paid plans based on ticket volume. It is a favorite among direct-to-consumer brands.
Standout features
- E-commerce help desk
- AI Agent for shoppers
- Order actions in tickets
- Automation rules
- Omnichannel inbox
- Shopify integration
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