Productboard
Paid
Product management software that ties customer feedback to roadmap decisions, with AI.
All tools
Medallia
Customer Feedback
Paid
Enterprise customer experience software that listens across surveys, calls and social channels.
About Medallia
Medallia gathers feedback from many sources, including surveys, support calls, chat, reviews and social media, and turns it into insights for different teams. Alerts route problems to the right person quickly.
Its AI analyzes speech and text for sentiment and topics, and predicts which customers may leave. Dashboards give executives and front-line managers a view tailored to their role.
Medallia is sold to enterprises with custom pricing. It is widely used in retail, hospitality, banking and healthcare.
Standout features
- Multichannel feedback capture
- Speech and text analytics
- Real-time alerts
- Churn prediction
- Role-based dashboards
- Closed-loop workflows
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